Dynadot Help

Notifications

• How do I subscribe to your newsletter?

  If you do not already have an account with us, all you have to do is create an account. Once your account is created, you are automatically signed up for our newsletter.If you already have an account with us and want to check if it is signed up for our newsletter, please follow these steps: Sign in to your Dynadot account. Select "Notifications" from the "My Info" drop-down menu. Under the "Newsletter Subscription" section, you'll see a check box with this next to it: "Receive monthly newsletters" or "Receive aftermarket newsletters". If it is checked off, you should receive our newsletter. If you do not wish to receive our newsletter, you can remove the check. We also have an unsubscribe button in each newsletter.Please note that you will still receive notices, customer service emails, and order emails from us.

• Why am I not receiving email from Dynadot?

  There are a few potential reasons why you could not be receiving email from us. Since we send you emails about renewing your domains, we recommend making sure you use an accessible email address as your account email. We also do not recommend using one attached to a domain within your account because you won't be able to access that email if your domain expires.First, you should check your Dynadot account email to make sure it is spelled correctly and is the email address you want to use.If your email address was not correct, you can contact our support team at [email protected] to have your missing emails resent.If your email was correct, you should check your spam filter. Our emails often end up in the spam folder for Yahoo and Hotmail, and sometimes for Gmail as well. You may need to scroll down in your spam folder as spammers often set a date in the future, so their emails appear at the top. Please be aware that Hotmail sometimes loses emails or delivers them several days late. If our emails were in your spam folder, you should mark them as not spam and add our email to your contact list.If you aren't receiving email because your account email is from a domain that has expired in your account, we recommend renewing your domain and changing your email to something else. The reason for this is, if your domain is expired and you forget your password, it will be more difficult for you to regain access to your account.Please note that you can also contact our support team via private message from within your Dynadot account. You will need to enter our forum name, teamdynadot, in the "To" section.

• How do I set a renewal email?

  When it comes to renewals, it's good to have backup! That's why we have the option to add a "renewal email" that allows you to receive domain renewal notices to two different emails - your account email and your renewal email.To set up your renewal email, please follow these steps: Sign in to your Dynadot account. Select “My Info” from the left-side menu bar, then click “Notifications" from the drop-down menu. Find the “Renewal Email” section, then enter your renewal email address in the provided field. Click on the "Save" button to save your changes. Please note that updating your account information (including your renewal email) will not affect your Whois contact record(s). See more info about the difference between account info and contact records.

• Can I have my renewal notices sent to a second email address?

  Yes, you can specify a second email address that will also receive renewal notices. If you provide a renewal email address, renewal notices will be sent to your renewal email address as well as the primary email address.How do I set a renewal email?

• How do I unsubscribe from your newsletter?

  Each of our newsletters include an unsubscribe link; however, you can also unsubscribe from our newsletter within your Dynadot account at any time by following these steps: Sign in to your Dynadot account. Select "My Info" from the left-side menu bar and click "Notifications" in the drop-down. Look for the "Newsletter Subscription" section located at the top of the page. Uncheck the box next to the "Receive monthly newsletters" field. Click on the "Save" button. Please note that you will still receive non-marketing emails from us when this is unchecked. This includes order emails, customer service emails, and notifications regarding price changes and other info.You can re-subscribe to our newsletter at any time by re-checking the "Receive monthly newsletters" box.

• What emails will you be sending me and to which email address?

  It is always a good idea to keep your account email up to date as we send out important emails to it including domain expiration notices. We also recommend not using an email address associated with a domain in your account in case that domain expires (which means you won't be able to access your email). Here are a few examples of some of the emails you'll received from us: Type Sent To Order Confirmations Account Email Forgot Password Account Email Auto-Renewal Notices Account Email Domain Expiration NoticesSent 60, 30, 10, 0-3 days before, day of, 5 days after expiration, & when domain is removed from account Account EmailRenewal EmailWhois Email Email Hosting, SSL, Site Builder Expiration NoticesSent 60, 30, 10, 3 days before expiration, & when website is deleted Account EmailRenewal Email Domain Whois & Contact Record Verifications Account Email Domain Whois Info (Annual) Admin Contact Email Monthly Newsletter Account Email You can update your account email and your renewal email as well as update your Whois email in your Dynadot account. You can also subscribe or unsubscribe from our newsletter.

• I do not want to renew my domain. Can you please stop sending me renewal notices?

  If you do not want to renew your domain and would like to disable the renewal notices, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Check the box next to your domain name(s) and click on the "Action" button. Choose "Renew Options" from the "Action" list. Select "Do Not Renew" from the drop-down menu. Press the "Save Settings" button to save your changes. You can also choose to delete your domain if you don't want to wait for the expiration.