Dynadot Help

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• What is a Dynadot sub account?

  A sub account is a separate Dynadot account that can access another Dynadot account. This is useful for large businesses or web developers. Now owners can allow others to manage their domains through a range of capabilities. To enable this feature, the first step would require a different/new Dynadot account. This account will have a different account holder, username, account info, etc. Owners can select between three different access levels: 1. Domain Only - Enables the sub account to manage domains. 2. Auction Bids - Enables the sub account to bid on auction in Dynadot Aftermarket on your behalf 3. Domain and Auction bids - grants access to both domain and auction bids. NOTE: Payment and billing are hidden from all access levels and remain the owner's responsibility. How can I invite other accounts? Owner inviting staff: Sign in to your Dynadot account. On the left hand side please select "My Info" > "Sub Accounts" Click "Add User" Enter the staff member's email address, select the access level, then click "Send Invite" An email will be sent to the staff member to confirm access within 48 hours. User requesting access to an account: Sign in to your Dynadot account. On the left hand side please select "My Info", > "Sub Accounts" > "Accounts I can access" Click on "request access" Enter the forum name, the email address associated with the owner's account & the access level, click "send request". An email will be sent to the owner NOTE: The owner must log into the same account that is associated with the Dynadot user and forum name. Once logged in the owner can, confirm, deny and change access levels. How do I accept access from the owner? There are two scenarios: Scenario A: The recipient already has a Dynadot account Scenario B: The recipient does NOT have a Dynadot account For Scenario A: Open the invitation email from the email address sent from the owner. Click on "sign in to confirm access". Sign in to your Dynadot account. Click on "Confirm Access". For Scenario B: Create your Dynadot account. After the security questions have been answered please return to the email and click "confirm access". Log into your Dynadot account and confirm access How do I accept access from the owner? Sign in to your Dynadot account. On the left hand side click "My Info" > "Sub account">"Accounts I can access" Locate the account you would like to access and click "Access Now". You are now viewing the owner's account based on the permissions that have been enabled. A blue banner will display be displayed across your account showing your account. To log out of owner's account Click on the 'Exit sub-account' on the top right hand side You are now in your account

• 求救！我弄丢了Dynadot账户密码！

  如果您丢失或忘记了您的Dynadot用户名或密码，请按照以下步骤操作： 找回您的用户名 前往登陆Dynadot页 点击链接忘记用户名？。 输入与您的Dynadot帐户关联的电子邮件地址 点击“恢复用户名”按钮，我们将发送一封电子邮件给您。请查看邮箱以找到您的帐户用户名。 重置您的密码 前往登陆Dynadot页 点击链接忘记密码？。 输入您的帐户用户名 点击"重置密码"按钮，我们将通过电子邮件向您发送重置密码的说明。

• 如何变更我的Dynadot账户密码？

  要变更您的Dynadot账户密码，请按以下步骤操作： 登录到你的Dynadot账户。 从左侧菜单栏中选择“我的信息”，然后在下拉菜单中点击“帐户设置”。 在“账户信息”部分，请点击“编辑信息”按钮 解锁您的帐户并向下滚动到'更改密码'部分。 您需要输入您的当前密码以及新密码两次。以下是一些密码提示。 点击更改密码保存新密码的按钮。 如果您没有收到报错信息（很可能是由于您的新密码两次输入不一致），则您的密码已被成功更新。您将收到一封发送到您在文件中的电子邮件地址的消息，告知您有关此更新的信息。请确保文件中的电子邮件地址准确无误，以便在需要时可以找回密码。忘记将来完成账号修改后，请确保通过从“我的信息”下拉菜单中选择“安全”，然后在“账号锁定”部分点击“立即锁定账号”按钮重新锁定您的账号。如果您不重新锁定您的账号，我们的系统将在1小时后自动重新锁定。

• 有人窃取了我的Dynadot账户！我该如何取回账户呢？

  如果您是第一次遇到这种情况，在您证明自己确实是账户所有人之后，我们会进行一次性的例外处理，并帮助您取回Dynadot账户。关于任何后续的账户入侵，我们无法帮助您找回您的账户，因为您自己负责账户的安全。Dynadot已经在维护我们系统的安全方面投入了大量的努力。账户的创建者有责任保持账户的安全性。这一点在我们的服务协议在第1部分第6节，账户安全下。我们促请您选择由数字和字母混合组成的、具有一定强度的密码，并定期更换，以保障账户安全，避免账户遭到侵入。