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No 'Email' tab at Website Builder Pro 'Settings' area

Posted By danite

11/16/2022 08:04

Hello all,
Hired yesterday a new domain 'mynewdomain.com' with a Website Builder Pro plan, then half an hour later an email hosting from the same account to be able to use multiple mail accounts.
From the beginning, before and after booking the email hosting plan, no 'Email' tab appears where the site's instructions say it should, at the Website Builder's 'Settings' area, so no email can be set up.

Additional info:
mynewdomain.com domain email settings set to ‘Dynadot email hosting’
Website builder pro plan originally bought for mynewdomain.com now says ‘Domain not linked’?!
Website builder ’Settings’ for ‘Domain’>‘Connect a domain you own’ set to mynewdomain.com
No ‘Email’ tab appears at the ‘Settings’ area of Website Builder.
mynewdomain.com set up in the same dynadot account as the website builder pro, hired simultaneously, backend editing currently updates online website allright.
mynewdomain.com domain dns settings set according to the instructions at https://www.dynadot.com/community/help/question/connect-to-both-Website-Builder-and-Email-Hosting-DNS

Any help will be much appreciated.
Best regards,

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Posted By danite

11/16/2022 15:30

Sooo...
Found this, seems to be working:
https://www.dynadot.com/community/help/question/create-email-in-email-hosting
It is confusing because most searches on the issue take you to that alleged 'email' tab in the website builder 'settings' area, tab which as said above DOES NOT exist in our case. Hope this helps anyone should they find themselves in the same spot.
Regards,

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teamdynadot replied danite :11/18/2022 11:47

Hello,

Thank you for contacting us.

If you wish to create domain email addresses in your Email plan you can do it as described in this article https://www.dynadot.com/community/help/question/create-email-in-email-hosting.

Please note that if you wish to create email addresses using the website builder, you can do it as described here: https://www.dynadot.com/community/help/question/create-email-addresses-website-builder. However, please be aware that this will be possible to do with our Business website builder plan.

Should you have any questions or concerns, you can always contact us here: https://www.dynadot.com/community/about/contact.html .

Best Regard,
Dynadot Support Team

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